SAM NAJJAR

Full-service business development group and general management consulting firm that specializes in the development and profitable growth for small to medium-size business clients. Consult with companies to provide expertise in the areas of strategic planning, training and development, operations, information technology, sales and customer service.

General Manager
Responsible for product development and professional management services (consulting, training and support) for privately-held business management company. Manage all product design and technology development aspects of core projects.

Managed stakeholder relations, including but not limited to, franchiser, franchisees, local communities, employees and customers.
Achieved $1.2M gross sales within the first year. Sustained profitability and financed high level growth with earnings achieved from targeting best-in-class markets and advocating outstanding customer service.
Co-authored the Federal Document Disclosure and Operations Manual for the Austin area, which became the standard documents used by the corporate office nationwide.
Developed a Management Information System that centralized, standardized and simplified the entire operation company wide. Restructured purchasing patterns to optimize best pricing, while negotiating supply contracts of $400+ Thousands/year.
Researched, screened and identified potential sites in the Central Texas Area. Negotiated commercial leases with building owners, lawyers and commercial brokers.
Directed the entire planning and permitting activities. The process includes resolving complex government building regulation, recommending innovative designs to architects and engineers, securing approval from local government agencies and acquiring final building permits.
Managed until completion the entire site development and construction process, while addressing building owners concern, adhering to local government guidelines and supervising contractors and acquiring final operation permits.

Chief Operating Officer
Recruited as a senior executive to manage the pivotal integration of a new foreign joint venture. Maintained direct responsibility throughout the initiating, planning, executing, monitoring and closing phases.

Negotiated a union contract generating approx $350 Thousands in budget savings.
Explored tax benefits with top legal and accounting firms contributing to favorable U.S. tax consequences pertaining to foreign members of the joint venture.
Reviewed, consolidated and redrafted new terms, scope and rates of the company’s primary law firm resulting in more than 50% reduction in legal fees.
Sat on the executive committee whose primary function is to define the overall scope of the U.S. operation by interpreting inputs from corporate office, investors and a select group of advisers.
Assumed full accountability in the development and implementation of the business, financial, marketing and manpower plans.
Developed the program’s key objectives and milestones and presented critical items to the Senior Executive Team and the Board of Directors.
Lead weekly international calls with cross functional teams to communicate the project status, discuss issues/risks, provide solution to ongoing challenges and understand the impact of any changes to the project scope.
Ensured company maintained competitive edge by developing an organization that is slim, efficient and responsive through recruiting, training and developing strong management team that contributed to corporate success.
Established and enforced the operational, accounting and legal guidelines.
Prepared Financial Statements and delivered to senior management all internal and external Audit reports.
Consulted and acted on behalf of the company in all legal matters, including but not limited to licenses, labor laws, contracts and the full spectrum of corporate documents.
Secured the corporation’s Trademarks.

Program Manager & Resource Manager
Managed a combined $3 Million USD budget for Japan, Korea and China. Shifted funds from one country to another depending on expertise and cost.Oversaw 28 AP engineers from Japan, Korea and China, including resource planning and resource assignments.

Standardized project plans for all internationalization projects committed by the department. Within 6 months, internationalization department was able to absorb more projects and deliver on time at a lower cost.
Optimized planning, staffing and execution of globalization projects over 6 geographic areas: Austin, Raleigh, Rome, Tokyo, Seoul and Beijing. Resulted in better coordination between geographies leading to a standardized project execution. Enabled software groups to conduct their own globalization testing while reducing cost of intercompany resources, freeing internationalization department to do more research and stay on the cutting edge of globalization.
Improved and upgraded efficiency of an in-house resource database that tracked yearly assignments of engineers by specialty, location and salary scale. Resulted in improved budget forecast and more specialized project assignment and improve QA.
Scheduled and coordinated weekly international calls with Asia Pacific to clarify and maximize customer support. Achieved improved productivity, better problem solving, fewer grievances, enhanced creativity and efficiency, and better working relationships.
Audited financial billing of 22 Globalization projects in Taiwan and 17 Globalization projects in Rome Eliminated double billing and negotiated rates, ultimately reducing the overall outsourcing bills by 25%.

Program Leader
Supervised a customer-based team of Programmer Analysts and Business Analysts, whose function was to implementing new modifications utilizing SDLC methodology to the COGEN MP Software.

Efficient team scheduling and on-time delivery deadlines, the initial contract of $1.7 Million USD was increased to $4.1 Million USD due to a negotiated scope increase with the client as result of their satisfaction with the team’s performance.
Streamlined staffing and travel to and from Customer site. Reduced travel cost by 30% by eliminating uncalled for travel, negotiating hotel rates and capping per diem.